Submitted 6 months ago
By Peter Montreal
From en_CA

Reviewed at

There are three issues of concern: 1) gas pressure in the jets is too high on tour residential natural gas line; 2) lack of information from customer service; 3) registering the appliance was not possible. We bought this range through a dealership. Upon delivery we discovered it had been damaged and resold as such. Getting the replacement took 6(!) weeks. In the meantime, our still working range had been removed. The delivery date kept being pushed back with no explanation provided by Electrolux or dealer about the reason of delay. I asked for information about the issue from Electrolux providing the serial number but Electrolux could not even find the appliance in its system, apparently because it had been sold by a dealer. When the range was connected to our natural gas line, the pressure in the jets was too high. The plumber had to install the gas regulator which should normally only be used when converting the range to LPG. My questions to customer service about this issue have not been answered. I also noticed the oven fan comes on when using only the stove top burners. I am not sure if this normal and have approached customer service about it. Again, no answer received. Overall, my experience has been very negative and I would avoid buying any other Electrolux appliances.

Submitted 2 years ago
By KJMD
From en_CA

Reviewed at

We have 3 high end Electrolux appliances and I am not happy with any of them. The burners are hard to light. The flame has 2 settings, high and low and on each setting is adjustable. It takes twice as long to boil water as an electric. I have tried 4 different pot sets and all the handles get scorching hot.. The brass burner from being so hot has discoloured the range. I would not recommend this range.

Submitted 2 years ago
By Beebee
From en_CA

Reviewed at

I have always wanted a range like this and it has been fantastic since we got it installed

Submitted 2 years ago
By KellyMD
From en_CA

Reviewed at

Love the features of this range and the appearance is beautiful and modern. However, the clock has never kept time properly - it constantly falls behind. We have the wall microwave as well, which does keep time accurately. Hoping someone will reach out about solving this issue. For the price of this range, this should not be happening (nor for us to have to constantly reset the time).

Submitted 2 years ago
By Josh622
From en_CA

Reviewed at

First range was delivered with a large dent in the side and a screw sticking out through the metal - this had to be replaced._x000D_ _x000D_ 2nd range replacement had a controls issue where the oven believed that the meat thermometer was plugged in when it was not. This would not allow the oven to function properly (could only get to 200 degrees Farenheit._x000D_ _x000D_ We are still waiting for a working oven.

Submitted 3 months ago
By Ticked61
From en_US

Reviewed at

I would give this product and Electrolux a zero if I could. This range came with a new build house and the oven has not worked but once. 2 technicians later with parts being ordered then cancelled then ordered again, multiple phone calls with nothing more than "I will escalate this". Finally got the information that one of the parts will not be available until May. Oven hasn't worked since December. That Electrolux would sell something that they don't have the parts to fix it and argue that they can't just replace it because "it can be fixed". Well if you don't have the parts and can't get the parts in a timely manner renders the situation as not being able to be fixed. Its sd that you sell something that doesn't work and then won't replace it.

Submitted 4 months ago
By JEM21
From en_US

Reviewed at

We needed to upgrade our stove and wanted to purchase a dual fuel because we liked the control of the electric oven with the propane cook top. So far, it has been great, and we are excited to cook many meals for years to come!

Submitted 5 months ago
By ChrisP77
From en_US

Reviewed at

I paid $5300 for this oven, and the display stopped working after only 1.5 years of use. Electrolux refuses to repair it at their cost because it's past its 1 year warranty. While I understand and respect the concept of a warranty, some common sense should be applied when there is only 1.5 years of use rather than 7 years of use. I paid $5300 and I expect higher quality for that level of money. In addition to the display not working, there are several other issues from a pure design perspective: 1) The user interface for controlling the oven settings are very non-logical and even after 1.5 years of use I still don't really have it down very well. Very confusing combination of pushing, waiting, and twisting from one knob to another. 2) There is a vent grill on the top back of the oven behind the last row of burners. All kinds of food and dirt get under that vent and are visible which is normal with any kind of cooking. Note that this vent is NOT REMOVABLE. Whatever food/dirt ends up there, it's there forever making your $5300 oven look like garbage. I do not recommend this oven.

Submitted 6 months ago
By Toha
From en_US

Reviewed at

This range is beautiful and elegant, but more importantly, incredibly functional with its large space and six burners

Submitted 10 months ago
By LBF6
From en_US

Reviewed at