Reviews

Submitted 2 years ago
By Mr.H

Reviewed at

This range has been in my house less than a week. I bought it because of the Consumer Reports rating on a similar model, and took a chance on a lower reliability rating because the performance ratings were so good. So, from our limited experience with it, I can say that it performs well. Cooktop heats up quickly and controls are responsive. Oven temperature is accurate and preheating is very fast. Air fry feature is nice and seems to work fine. Have yet to try all the features. However, I have come across some features that are less than optimal and could easily be improved to make this a 5* range. (1) The glass top scratched on the first day from just our normal use. I compare this to my previous glass top range that survived 11 years with no marks. The difference is that the previous one had a pattern applied to the surface that slightly raises the pan from the surface and protects the glass. It was ugly, but could be made better by matching the colour to the glass. This one seems to be bare glass, hence the easy scratches. (2) The stainless steel is wonderfully fingerprint "resistant", but every other surface is constantly smudged and needing constant wiping to keep it looking clean. (3) The knobs in front are very sensitive and easily activated by bumping against them or by curious little fingers. This is not a good model if you have small inquisitive children at home. (4) The lockout feature is, conceptually a good idea. The execution is less than optimal. It takes several steps to activate. and to release it just a simple 3 second press on one of the control surfaces. How difficult would it have been to use that same surface to toggle the lock feature? 3 seconds to lock, 3 seconds to release. (5) When the lock feature is activated, there is a message that pops up saying that the controls and door are locked. Not true. The door locks, and the touch-pad and central control knob are deactivated, but the surface element controls are still live. See (3) above. How about including a relay in the locking circuit that cuts power to the elements when the lock is activated? (6) Controlling remotely through the app is a bit flaky. The app monitors things nicely, but remote control needs to be activated separately, and this feature seems to time out, needing a trip to the kitchen to re-activate it. And, if you're already there, may as well set things through the buttons and knobs. Also, this was advertised as compatible with Alexa, but even though I have enabled the SmartThings skill, I cannot find out how to get Alexa to do anything with this range. I have no issues with the features and performance of this range. My rating for design was downgraded because of the issues listed above. My rating for value was downgraded because even though the range seems to perform well, daily reminders of the shortfalls make me unhappy. If any friend asked about this range when shopping, I would certainly talk about the good things, but could not, with a clear conscience, recommend a purchase, given the items listed above.

Bottom Line No, I would not recommend to a friend

Submitted 2 years ago
By Luv2airfry

Reviewed at

Received my oven about 2 weeks ago, was away so didn’t use it. Well just air fried some chicken legs...WoW they were awesome!!!

Bottom Line Yes, I would recommend to a friend

Submitted 2 years ago
By BTNY

Reviewed at

Received our new electric range a few days ago from Leon and already there are scratches. We contacted Samsung support line and provided them with photos. The response that we got was the scratches are physical/cosmetic damage and not covered under manufacturer’s warranty. All we did was boiling water. Very disappointed in how fragile the glass top is!

Bottom Line No, I would not recommend to a friend

Submitted a year ago
By Freezer

Reviewed at

We bought this stove less than a year ago and within the first month it was scratching and showing wear. The cheap stove that came with our condo lasted 10yrs and had less wear showing. Very dissatisfied and disappointed with the durability, I expected better from Samsung. Would not recommend.

Bottom Line No, I would not recommend to a friend